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Important: We DO NOT accept returns at our Holbrook, MA address. As part of the return process you MUST get a return authorization form and number from your customer service representative. If product is sent to our Holbrook, MA address it will be refused and returned to you at your own expense. Please call customer service to request our Quick and Easy return form. Thank you.

1. All returns must be in original carton or tote and labeled with the assigned RA #. DO NOT WRITE THIS INFORMATION ON THE MANUFACTURERS' BOXES.

2. All Returns need to be requested within 30 days of order date to prevent a restocking charge and returned within 15 days of RA issue date. Item returns will be charged to the appropriate re-routing center. Assessed restocking fees are as follows:

• 1 - 30 days 0%
• 31 - 90 days 20%
• No returns are allowed after 90 days from the original date of the order

3. Item Returns - USMarkerboard Green will gladly issue credit for returned merchandise provided the product is in resalable condition. Resalable is assumed by us to mean an item we would deliver to any of our customers.

4. Guidelines for Return of Resalable Merchandise - Effective April 15, 2007

The Item

• Item must not be assembled.
• Item must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, price tags, etc.
• The item must be unused.
• All parts, hardware, instructions, warranty cards, power cords, etc., must be included.
• The item must be in its original packaging. This includes the box or carton in which it came in, wrap, protection, or sleeve supplied by the manufacturer.

Carton and Packing

• Each carton must have RA sticker or a pallet label affixed.
• The manufacturer's carton must be free of writing, such as ''Sold To, RA # or ''Return To, etc. (Please use return labels.)
• The carton must be free of holes, cuts, tears, etc.
• The carton must be free of excessive tape or odd tapes (i.e. duct or Christmas tape, etc.)
• Furniture cartons must be opened properly. Preferably by opening the carton flaps. Never cut the furniture cartons around the bottom or down the sides.
• All internal packaging (i.e. bubble wrap, cardboard corners, tops and side strips) must be in place.
• Do not write RA #'s, consumer information, or other information on the manufacturer boxes as this will make it non-returnable or not resalable.

Knock Down Items

• Ready to assemble furniture is not returnable if the manufacturer's carton has been opened and the merchandise has been assembled.

Electronics

• Electronic items are covered by a manufacturer's warranty. These manufacturer terms and conditions are enforced on the customer. In situations whereby the manufacturers will not honor credit due us. We reserve the right to deny such credit to the customer. Warranty information is provided in the product's documentation.
• We want to make every effort to handle these items. However, most manufacturers only offer repair service and we cannot sell manufacturer repaired products to you as new.

5. All damaged merchandise needs to be reported to our Customer Service Team within 5 days of receipt of merchandise. An exact description of the damage should be included on the RA request.

6. Special orders of non-stock merchandise, food, pharmaceuticals, dated goods, furniture setup orders, factory authorization installation manufacturers, custom stamps and some technology items are not returnable unless it is determined that the wrong product was shipped.

7. All warehouse errors (wrong fills and shortages) need to be reported within 7 days of receipt of merchandise and need to be called into our Customer Service Team at 800-791-2946.

8. Defective items must be reported within 25 days.

9. If you receive merchandise that you did not order or that otherwise does not belong to you, please notify our Customer Service Team. USMarkerboard Green will provide an 'over ship' label to be placed on the merchandise for return to our distribution center.